Support > Frequently Asked Questions

What is IEEE 802.11b?

The 802.11b standard is a global acceptance technology. It utilizes the 2.4 GHz radio frequency spectrum and has a data rate of 11 Mbps.

What about IEEE 802.11g?

Similar to 802.11b, 802.11g is also a global acceptance technology. It utilizes the 2.4 GHz spectrum. The 802.11g data rate is 54 Mbps. Since it is backward compatible with 802.11b, any user with an 802.11b system can operate on a 802.11g system when available. The ultimate system to deploy is an 802.11g system.

Is Line of Sight (LOS) required from our location to the transmitter location?

In almost all cases, you will need to have LOS to the transmitter site. During installation, it is very important to install the antenna at your location where is would be free of obstructions.

Typical installation would be on the roof of your dwelling or if you have a tower, that can be used as well. In some instances, should the customer be close enough to the tower, the additional antenna may not be required at the customer's location. A site survey will determine whether this is the case.

How about security?

Similar to wired Internet access, if a hacker really wants to create problems or access your e-mail or data, they can. There are ways to minimize this. Certainly the design of the system is of great importance. Ensuring the proper antennas are selected and the system is not transmitting in areas where you do not want users to gain access is very important.

Whether wired or wireless, if your computer is always on-line if you do not have any firewall protection on your computer, you WILL get infected by viruses or some kind of hacking mechanism. It is suggested that ALL Internet users have a firewall and virus protection on their systems. FREE firewall software (example: ZoneAlarm) is available on the Internet, or you can purchase it at any PC store.

If your head office uses VPN service, when you are logged onto the corporate office, you have a secure tunnel to the corporate network that secures your transmission. When a user pays bills on-line, almost all, if not all, financial institutions have 128 bit SSL, which encrypts your information.

How do I access my email?

Please read the following support document for instructions on configuring and accessing your email.

Email Setup (Requires Acrobat Reader)

How do I use FTP to access my website?

Please read the following support document for instructions on configuring FTP to access your website.

FTP Setup (Requires Acrobat Reader)